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How It Works

SMART360

1. Request feedback

Add colleagues, peers and managers, inside and outside your team.

You can align the process to your organisation’s competency framework if required.

2. They provide feedback

Colleagues receive a secure email with a unique link.

Instead of completing a long questionnaire, they share insights through a short, natural conversation. Responses are confidential and anonymised.

3. AI synthesises insights

The system analyses aggregated feedback, identifies themes, highlights patterns and structures the data.

No personal identifiers are included in analysis.

4. Explore your results

Participants receive a structured report summarising strengths, development areas and key themes.

They can interrogate their feedback through an AI agent, ask questions and explore nuance beyond static summaries.

5. Plan development

The AI supports practical development planning and next steps.

Feedback becomes actionable.

SECURITY & PRIVACY

Smart360 has been built for professional organisational use.

Security, confidentiality and anonymity are core to how the platform works.

Secure by design

  • Feedback is confidential and anonymised.

  • Individual responses are not attributed to named colleagues.

  • Participants only see their own results.

  • Organisations only see aggregated insight.

Your data stays protected

  • AI works only on anonymised feedback.

  • No names or personal identifiers are included in analysis.

  • Customer data is never used to train AI models.

AI used responsibly

  • Access is controlled and role-based.

  • Organisations’ data is kept separate.

  • Industry-standard security practices are applied throughout.

Built for organisations

If your organisation requires further security information, we are happy to provide additional documentation.

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